Frequently Asked Questions

Get answers to common questions and store with confidence. Learn more about our policies and procedures with these frequently asked questions!

What is self storage and how does it work?

Renting a storage unit is a great solution to clear up some much-needed space at home or to hold much needed business items. All of our storage facilities offer clean, secure storage solutions at affordable prices.

What is vehicle storage and how does it work?

Renting vehicle storage is a fantastic way to get your favorite vehicle out of the driveway and into a secure space. Vehicle storage keeps your vehicle nearby, but out of the way!

How much does vehicle storage cost?

Our rates vary depending on the size and amenities of the vehicle storage spot you choose.

For more information about our pricing, check out our rates page.

Please contact us if you have more questions!

How much does self storage cost?

Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our rates page.

Please contact us if you have any additional questions about renting a unit.

Are there any items that I am NOT able to store?

Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.

What types of vehicles can I store?

You can store a car, trailer, work truck, camper, ATV, or anything else that fits in a 10' x 20' space or one of our storage units!

What should I do before storing a vehicle?

Be sure to remove anything that might spoil or rot before you store your vehicle. Empty the fridge or bait well and turn off any electronics. Some renters prefer to clean their vehicle before storage so it's pristine and ready when they need it next.

For more tips, take a look at our storage tips!

What is the best way to pack a unit?

Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.

For other helpful packing and organizing tips, check out our storage tips page.

Can I live in my vehicle?

While we're happy to have you store your vehicle with us, we cannot allow anyone to live on the property. Living in your vehicle is against the terms of our rental agreement and can result in legal action.

What are some helpful tips for moving into my unit?

We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our storage tips page.

When can I access my storage unit?

Any day, any time. Your storage unit features 24/7 access, so you can get to your belongings whenever you need.

Is there a minimum amount of time I have to stay?

Not here. Rent month-to-month, completely commitment-free. There are no leases you can’t break and no surprise termination fees.

How do I move in?

Our move-ins are fully remote. Rent a storage unit online or over the phone. You don’t have to wait around for a staff member to be on-site in order to complete your rental, either. You’ll get a gate code upon successfully renting your unit, and you can move in as soon as you have it! We’ll also send you a combination to remove the lock on your storage unit, which you can put in the drop box next to the office. You’ll find a new lock waiting inside your unit. It’s yours to keep!

Do I need to bring my own lock?

Not here. Our $25 admin fee includes a new, industry-approved storage unit lock that’s yours to keep when you move out.

Do you prorate move-ins?

Yes! You won’t have to pay for days you didn’t use when renting a storage unit at Norman Self Storage

When is your manager on-site?

Our manager is on-site by appointment only. You can contact us to schedule today!

How do I move out?

When you’re ready to go, we’ll get you on your way stress-free. There’s no formal notice required. Just send us a photo of the empty unit and you’re good to go. We don’t prorate move-outs, so we encourage you to make use of the whole month if you’re moving out!

How do I pay for my storage unit?

You can pay your bill online right here on our website. Visit the Customer Portal to handle your rent from anywhere!

Questions and Answers

Please browse these answers to some of the most frequently asked self storage questions. We have put together this list in an effort to serve you with the best self storage experience possible.

If you are unsure about how best to pack your self storage unit, please check out our collection of storage tips and tricks. We have also put together a size guide to help you find the perfect fit to store your belongings.

If you have questions not answered here, please feel free to contact our team! We are always ready to answer your questions and respond to your concerns at Norman Self Storage.

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